Returns & Exchanges
At Kakadu Plum Co, we take pride in the quality of our native Australian superfoods and want you to be completely satisfied with your purchase. Due to the perishable nature of our food products, returns are typically accepted only for items that arrive damaged or are incorrect.
Contact Support
Email our customer service team within 7 days of receiving your order with your order number and photos of any damaged or incorrect items.
Wait for Approval
Our team will review your request to ensure it meets our safety and quality standards before issuing a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the items in their original, unopened packaging to ensure they are protected during transit back to our warehouse.
Receive Refund or Exchange
Once we receive and inspect your return, we will process a full refund to your original payment method or ship out your replacement items immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing